We have been hearing a lot about everything 'as-a-service' paradigm wherever we go. Although, a lot of popular services existed in the past (e-mail-as-a-service), the emergence of virtualization and cloud technologies revolutionized the thinking behind what and how various things can now be offered 'as-a-service'.
It is not easy to ignore this revolution as it is going to influence the way in which many businesses are run across the world and how it is going to impact us as individuals in our professional and personal lives.
'IT Management-as-a-service' is a similar market opportunity that is picking up recently which aims at addressing the management needs of the devices on which modern day businesses run. In a country like India, where the majority of revenue in information technology (IT) is based on offering services, it is very relevant to understand the trends and challenges in this space and I will try to touch upon few of these aspects.
Background
In the last few years, there are several businesses that have decided to use the power of computers to optimize businesses processes and become effective in the way they operate.
Three years ago, our domestic gas agencies were booking the refill requests manually, but not anymore. Franchise based businesses have become the most popular phenomenon and the Coffee Days, the Pizza Huts and the Megamarts are only a few examples of this big trend that is happening. If we observe closely, in all of these businesses, there are several common factors that relates to their IT infrastructure.
Three years ago, our domestic gas agencies were booking the refill requests manually, but not anymore. Franchise based businesses have become the most popular phenomenon and the Coffee Days, the Pizza Huts and the Megamarts are only a few examples of this big trend that is happening. If we observe closely, in all of these businesses, there are several common factors that relates to their IT infrastructure.
All of them have several stores across the country.
They have 5-10 computers per store.
Their stores are all connected to central data center for accounting, billing and offers.
Their business is impacted if there is a computer failure.
They have 5-10 computers per store.
Their stores are all connected to central data center for accounting, billing and offers.
Their business is impacted if there is a computer failure.
In the world of technology, all of these problems fall under Information Technology, which is management or in short, IT Management domain. There are several ways in which these problems are solved by businesses and the most common solution would be to have IT executives, available 24x7 on phone, to troubleshoot problems encountered at the stores.
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